Privacy Policy - Quewell

1. Introduction

Quewell ("we," "our," or "us") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

2. Information We Collect

We may collect the following types of personal data:

Contact Information: Name, email address, phone number, and postal address.
Consultation Information: Details about your lifestyle, preferences, and topics you wish to discuss during consultations.
Technical Data: IP address, browser type, device information, and cookies.
Usage Data: Information about how you interact with our website and services.

3. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our consultation services
To communicate with you about your requests and enquiries
To improve our website and services
To comply with legal obligations
To send you relevant information about our services (with your consent)

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data based on:

Consent: You have given clear consent for us to process your personal data for specific purposes.
Contract: Processing is necessary to fulfil a contract with you or to take steps before entering into a contract.
Legal Obligation: Processing is necessary to comply with the law.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service providers who assist us in operating our website and services
Professional advisers (lawyers, accountants, etc.)
Regulatory authorities when required by law

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

8. Your Rights

Under UK data protection law, you have the following rights:

Right of Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request limitation of how we use your data.
Right to Data Portability: Request transfer of your data to another organisation.
Right to Object: Object to processing of your personal data.
Right to Withdraw Consent: Withdraw consent at any time where we rely on consent to process your data.

9. Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Quewell
8 Fishergate, York YO10 4AB, United Kingdom
Phone: +44 1904 641 883
Email: [email protected]

13. Supervisory Authority

If you are not satisfied with our response to your concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection issues.